Return and Refund Policy

Effective Date: 01.01.2025

Welcome to allreplicabags.io!

This Return and Refund Policy explains your rights and the procedures related to returns and refunds. Please read carefully before making a purchase.

1. Overview

We offer a 14-day money-back guarantee for eligible returns, reflecting our confidence in product quality and commitment to customer satisfaction. We want you to be completely happy with your purchase. However, due to the nature of our products, certain conditions apply to returns and refunds.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund, all of the following conditions must be met:

• The return request is made within 14 calendar days from the date of delivery.
• The item must be returned in unused and unworn condition.
• All original packaging, tags, labels, and accessories must be intact and included.
• The item must be returned in the same condition as you received it.

Returns that do not meet these conditions will not be accepted.

3. When Can You Return or Request a Refund?

Returns and refunds are accepted in the following cases:

• The item arrives damaged, defective, or with manufacturing faults.
• The item does not meet the premium quality standards, based on the description and photos provided at the time of purchase.

4. Items Not Eligible for Return or Refund

Please note the following cannot be returned or refunded:

• Items that have been used, worn, or altered.
• Items missing any original tags, labels, or packaging.
• Change of mind, wrong size, or style preferences.
• Items damaged by the customer after receipt.

5. Shipping and Delivery Issues

• If your order does not arrive or the courier cannot deliver due to incorrect or incomplete address information provided by you, you must contact the courier company directly to resolve the issue.
• If the problem is not resolved promptly, reimbursement claims may be forfeited.
• Customs delays, fees, or package holds are outside our control. We cannot be held responsible for any delays or charges applied by customs authorities.

6. How to Initiate a Return or Refund Request

To begin a return or refund process, please:

1. Contact us within 14 days of receiving your order via:
   • Email: [support email]
   • WhatsApp: [WhatsApp number]
2. Provide the following information:
   • Your order number.
   • A clear explanation of the reason for the return or refund.
   • Photographs of the item, especially if damaged or defective.
3. Our customer support team will review your request and reply with return instructions if approved.

7. Return Shipping Policy

• Customers are generally responsible for the cost of return shipping, unless the return is due to an error on our side (e.g., damaged or incorrect item shipped).
• We highly recommend using a tracked and insured shipping method for your return shipment to avoid loss or damage during transit. We are not responsible for items lost or damaged during return shipping.

8. Refund Processing Details

• After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7–10 business days.
• Please note that the original shipping fees are non-refundable.
• A 6% payment processing fee charged by our payment system will be deducted from the refund amount.
• Refund amounts will exclude any discounts, promotions, or gift card redemptions applied to the original purchase.

9. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure above and place a new order for the desired product separately.

10. Order Cancellations

• Orders can be canceled before they are shipped by contacting customer support immediately.
• Once an order is shipped, cancellation is no longer possible, and the return policy applies.

11. Lost or Stolen Packages

• We use trusted shipping carriers like FedEx and DHL for fast delivery.
• Once the package is delivered and signed for (or left at your address per the shipping carrier’s policy), we are no longer responsible for loss or theft.
• If your package is lost or stolen after delivery, please contact your local authorities and the shipping carrier.

13. Policy Updates

We may update this Return and Refund Policy occasionally to reflect changes in our practices or legal requirements. Please check this page regularly for updates. By placing an order with allreplicabags.io, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.